Dog Dezigns Guarantee
90 Day Money Back Guarantee
We want you to be 100% satisfied with your order! You may return your item (in resellable condition) for any reason within the first 90 days. Just contact us at email@example.com for return instructions. Your refund will be processed back to the card you used for the purchase after we receive the item in good condition. After 90 days from the purchase date, we can do a product swap, but not a refund.
Shipping & Handling
Many of our items are hand painted and/or hand assembled at the time of your order. Please allow 2-5 business days for shipment, especially during the Christmas holiday season.
Most items ship from Fitchburg, Massachusetts, so a delivery to CA, for example, will take 3-5 business days. Our corporate office is in Indiana, however, so orders shipping to Indiana will incur Indiana sales tax.
If you received your item and it is broken/damaged, please let us know right away. We will need a picture of the damaged item and the damaged packaging (if applicable) for the freight carrier insurance claim. Please send pictures and your order number/information to firstname.lastname@example.org. We will get a replacement shipped out to you ASAP. You will need to hold onto the damaged item and packaging for 21 days, in case the freight carrier wants to retrieve it for the claims process.
Wrong Item Sent
If you receive a different item than you ordered, please let us know right away. Send us an e-mail at email@example.com with your order number/information and the item you received. We will get this corrected for you immediately! We will usually send a prepaid label to retrieve the incorrect item, but will give you details when you contact us.
Occasionally we will have a situation, due to the holiday rush or popular items, where an item is sold after stock has been exhausted at the warehouse. Sometimes the restock ETA is a few weeks, since there is a wait from the manufacturer who casts the stone resin figurines. We will notify you of a backorder situation right away, and you will have the options to cancel the order, swap to a different item or decide to wait for the item to become available.